Providing Western North Carolina with the Best High Speed Fiber Internet Service!
Welcome to the City of Hendersonville
Together we are strengthening our community with FAST, SAFE, RELIABLE FREE public downtown Wi-Fi connections!
We invested in SmartTown because it enables unrivaled Wi-Fi access across our community. With no data caps, you don't have to worry about spotty connections, consuming your mobile data, or connecting to unsecured guest Wi-Fi.
Set Up PassPOint Profile
Set Up Once and Connect Automatically
How To Videos
Our Approach
We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.
Our Promise
At Riverwave, we are committed to providing exceptional service and support to our clients. We promise to always be there when you need us.
Frequently Asked Questions
Please reach us at riverguide@rideriverwave.com if you cannot find an answer to your question.
SmartTown is a Calix Managed Service that enables RiverWave Broadband to provide the ultimate Wi-Fi experience to our subscribers, visitors, and first responders when they are on the go. Built upon the Wi-Fi Alliance Passpoint standard and secured with RiverWave's Ultimate Wi-Fi, SmartTown utilizes the latest network security and content filtering to provide a private, secure, and safe experience.
- SmartTown is a solution that expands RiverWave's secure connected footprint for various user groups.
- SmartTown is private, safe, and secure with RiverWave's Ultimate Wi-Fi as the underlying service and authenticated with Passpoint, an industry-standard security mechanism to authenticate and encrypt data transmissions and is supported and deployed using Calix Cloud.
- SmartTown Wi-Fi is a flexible solution to deploy Wi-Fi to subscribers, first responders, organizations, educational institutions, etc. outside of their homes and businesses.
- SmartTown can be used to provide municipal Wi-Fi, usually in a downtown area.
You will onboard your mobile device via a password-protected webpage. After accepting our SmartTown terms & conditions, you download and installs the Passpoint 2.0 profile on your mobile device to connect to a SmartTown community network. After the first login, the mobile device will automatically associate to any SmartTown hotspot that is active within that Community when in proximity to a SmartTown Wi-Fi access point.
Passpoint is a technology that allows mobile devices to automatically connect to available Passpoint-certified Wi-Fi hotspots. This technology gives the device the freedom to hop from one hotspot on a network to another without the need to log in to each hotspot.
Check these common problems first:
- Is the Passpoint 2.0 profile installed on your device?
- Is your Wi-Fi enabled and are you within range of a SmartTown device?
- Are you connected to a private network (for instance the Wi-Fi at your home or a friends house)?
Follow these steps if you were not able to download the profile:
- Use the compatibility guide above to make sure your device can use Passpoint.
- Make sure you have a stable cellular or Wi-Fi connection so the profile can be downloaded.
- Turn off browser extensions and ad blockers while you download the profile.
- If you see a green banner - check your settings to verify profile is installed. If it is, refresh the browser and download profile again.
- If you see a red banner - the security token is expired. You need to authenticate the profile and download it again.
Follow these steps if you were not able to install the profile:
- Go to the Wi-Fi settings and complete the profile installation.
- If that doesn't work, download the profile again then retry the installation process.
If you are connected to a private Wi-Fi network your device will stay on that instead of using SmartTown.
About Riverwave
Our Vision
Our Services
Our Vision
At RiverWave Broadband, our vision is simple yet powerful: to deliver world-class fiber-optic internet with the warmth and responsiveness only a truly local provider can offer. Rooted right here in Western North Carolina—from Asheville to Mills River—we live, work, and play in the same communities we serve. We dream of a future where buffering is a thing of the past and every neighborhood can stream, learn, and connect without interruption. Unlike distant corporate giants, our eyes are on YOUR community—and our mission is to keep you connected at full speed, with friends you can reach by name.
Our Values
Our Services
Our Vision
Customer care isn’t an afterthought—it’s at the heart of RiverWave’s values. We pledge speed, reliability, control, and security with every connection—without locking you into long-term contracts. We’re proud of being a community-first business that delivers prompt, personalized support—no automated responses, no runarounds. When you call us, you reach a neighbor—not a script. Our commitment is to give you the trust and transparency you deserve, day in and day out.
Our Services
Our Services
Our Services
RiverWave Broadband brings high‑speed fiber‑optic internet straight to your home or business, with symmetrical speeds up to 1 Gb—a “flow” that keeps you online without compromise Every residential and business package includes our Ultimate Wi‑Fi, and features like ProtectIQ for multi-layered device protection, plus ExperienceIQ to help you manage screen time and online access with ease . Families, streamers, remote workers, and small businesses across Asheville, Arden, Fletcher, Hendersonville, and Mills River count on us for rock-solid connectivity—and we do it all with genuine care and community roots.
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